Privacy Policy

At TMC Nutritions, your privacy is very important to us. This policy explains what personal information we collect, how we use it, who we may share it with, and the choices you have. TMC Nutritions (“TMC Nutritions”, “we”, “our”, or “us”) is the data controller for the personal data collected on our website and associated applications (the “Site”).

1. Information We Collect

We may collect information from you in the following ways:

a) Information you provide directly

  • Account details – name, email, phone, gender, address, or any details you add to your profile.
  • Orders & payments – billing details, delivery address, and payment method (processed securely by trusted providers).
  • Customer service – records of emails, chats, calls, or other interactions.
  • Surveys & reviews – feedback, testimonials, or product reviews.
  • Promotions & events – details you provide when entering competitions or registering for events.

b) Information collected automatically

  • Device information (IP address, browser type, operating system, device type).
  • Browsing behavior (pages visited, items viewed or added to cart, searches).
  • Location data (derived from your IP or, with consent, your device).

c) Information from third parties

  • Verification data from trusted partners (to help prevent fraud).
  • Social media data (interactions on our official accounts).
  • Demographic information (from advertising partners to improve marketing).

2. How We Use Your Information

  • Create and manage your account.
  • Process and deliver your orders.
  • Provide customer support and respond to queries.
  • Personalize your experience and recommend products.
  • Send you marketing updates (if you opt in).
  • Improve our website, products, and services.
  • Detect and prevent fraud or misuse of our Site.
  • Comply with legal obligations.

3. Legal Basis for Processing

  • It’s necessary to fulfill our contract with you (e.g. delivering an order).
  • You have given consent (e.g. for marketing or cookies).
  • It is in our legitimate interest to improve our services and protect our business.
  • We must comply with laws and regulations.

4. Sharing Your Data

We may share your data with:

  • Service providers (payment processors, couriers, IT support).
  • Professional advisors (legal, financial, compliance).
  • Marketing and advertising partners (with your consent).
  • Regulators, law enforcement, or authorities (where required).
  • Business partners in case of mergers or acquisitions.

We will never sell your personal information.

5. Cookies & Personalization

We use cookies and similar technologies to:

  • Make our Site work properly.
  • Analyze site traffic and performance.
  • Show you relevant content and offers.
  • Improve security and detect issues.

You can manage or disable cookies in your browser settings.

6. Marketing

If you agree, we may send you offers, promotions, and updates by email, SMS, or post. You can unsubscribe at any time via the link in our emails or by updating your preferences in your account.

7. Data Retention

We keep your data only as long as necessary for the purposes above. For example, we retain order records for tax and accounting, and customer service interactions for handling queries or disputes.

8. Security

We take strong measures to protect your personal data. Payments are processed securely by providers such as Stripe and PayPal—we do not store your card details.

9. Children

Our Site is intended for users aged 18 and above. We do not knowingly collect personal data from children under 18.

10. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Correct or update your details.
  • Request deletion of your personal data.
  • Object to certain types of processing (e.g. marketing).
  • Request data portability in some cases.
  • File a complaint with your local data protection authority (in the UK: www.ico.org.uk).

To exercise your rights, email us at: tmcnutra@gmail.com

11. Contact Us

If you have any questions about this Privacy Policy or how we use your data, please contact us:
📧 Email: tmcnutra@gmail.com